Frequently Asked Questions

Are your vehicles air-conditioned?

Yes, all our vehicles are air-conditioned. .. Read More

Will there be a problem if I spend more than half an hour during baggage and customs procedures?

There is no problem with a 30-minute delay during baggage and customs procedures, you have a 60-minute delay period. If you encounter a lost baggage problem at the airport or if there are additional baggage issues, you must inform us. .. Read More

How can I reach you from the airport?

Our contact numbers in our cities will be provided during the confirmation process. .. Read More

Which terminal will I be dropped off at on the return trip?

Our transfer staff will drop you off at the terminal from which your flight departs. .. Read More

How much tip should I give?

The amount of tip you give depends on your satisfaction with the service. .. Read More

When can I make a reservation?

Our reservation system is available online 24/7. .. Read More

Do you issue invoices?

Yes. Please provide your invoice information while filling out the reservation form. .. Read More

Are the prices on the website up-to-date?

Our website provides a current price list. The prices listed are for vehicle prices and one-way transportation costs. If you cannot find the price information for your desired destination on our website, please contact us via our online contact form or by phone at +902424049989 to learn about the pricing. Our prices include 20% VAT. .. Read More

How can I make a reservation?

You must complete and submit the reservation form on our website for your reservation. If there are fewer than 24 hours left until your reservation time, you can make your reservation by phone or SMS (+90 532 404 99 89). .. Read More

How can I find you at the airport?

Our attendant waiting for you will be at the exit gate after your luggage and customs procedures are completed, in the Domestic section, holding a sign with the Tezcan VIP logo. .. Read More

What should I do if I cannot find my attendant?

Please call us from the mobile phone numbers we will give you or from our contact page on the website, without getting into any vehicle. .. Read More

Will I have to pay any other fees besides the stated fee?

No, you will not pay any fees other than the stated transfer service fee. .. Read More

What should I do if there is a delay in our arrival flight?

No extra charges will be requested from you for possible delays during your arrival journey at airports. If there is a delay, you must inform us by calling or sending an SMS to +90 532 404 99 89. .. Read More

Do your vehicles have child seats?

We have free child seats (one per vehicle) in our vehicles to ensure that families with children can travel safely. Please inform us if you need a child seat during your reservation. .. Read More